📜 ESHUB Official Policies
Website: https://eshub.xyz | Business Email: admin@eshub.xyz
Support Discord: https://discord.gg/eshub
📋 Table of Contents
1. Terms of Service
1.1 Acceptance of Terms
By accessing or using the website https://eshub.xyz (the "Website"), creating an account, or purchasing or using any products or services offered by ESHUB ("we," "us," or "our"), you ("User," "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you are prohibited from using the Website and our services. Your continued use of the site or your account constitutes ongoing acceptance of these Terms.
1.2 Eligibility
By using our Services, you represent and warrant that:
You are at least 18 years of age. The Services are not intended for individuals under the age of 18.
You have the full power and authority to enter into this agreement.
You are not located in a country that is subject to a U.S. or other relevant government embargo, or that has been designated as a "terrorist-supporting" country.
You are not using our services for any unlawful purpose, including but not limited to violating the terms of service of any third-party game or platform.
1.3 Account Registration & Security
To access certain features of our Services, you may be required to create an account. By creating an account, you confirm your agreement to these Terms. You agree to:
Provide accurate, current, and complete information.
Maintain the security of your account by keeping your password confidential and restricting access to your computer.
Notify us immediately of any unauthorized use of your account.
Accept full responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate your account and access to our Services for any reason, including a violation of these Terms, fraudulent activity, or abusive behavior towards our staff or community.
1.4 Prohibited Activities
You agree not to engage in any of the following activities:
Misuse of Services: Sharing, reselling, leasing, or sub-licensing your account or product access keys.
Reverse Engineering: Attempting to decompile, reverse engineer, disassemble, or hack any of our software or systems.
Fraudulent Activity: Using stolen credit cards, initiating fraudulent chargebacks, or providing false payment information.
Abuse: Harassing, threatening, or abusing our staff or other community members on our Discord server or any other platform.
Bots and Scraping: Using automated scripts, bots, or other means to access the Website or purchase products.
Violation of these terms may result in immediate account termination without a refund.
1.5 Products and Usage
License Grant: Upon purchase, we grant you a non-exclusive, non-transferable, revocable license to use our digital products for personal, non-commercial use only, in accordance with these Terms.
Single-User License: Your license key or account is for use by a single individual on a limited number of authorized devices (as specified in the product description) and may not be shared.
Changes to Products: We reserve the right to modify, update, or discontinue any product or feature at any time without prior notice. This includes changes made to ensure functionality with third-party software updates (e.g., anti-cheat systems, game patches).
1.6 Purchases, Payments & Pricing
All prices are listed in the currency specified on the Website and are exclusive of any applicable taxes.
You agree to provide accurate and complete payment information.
We use third-party payment processors. We do not store your full credit card or banking details.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud or unauthorized transactions.
By completing a purchase, you authorize us or our payment processors to charge the provided payment method.
1.7 No Guarantee of Service
Functionality & Detection: You acknowledge that digital products operate in a dynamic environment. We do not guarantee that our products will be undetected by anti-cheat software, will function indefinitely, or will be compatible with every system configuration.
Downtime: Services may occasionally be unavailable for maintenance, updates, or due to factors beyond our control. Downtime compensation is not guaranteed. (See Section 3.4).
Assumption of Risk: You assume all risks associated with using our products, including but not limited to temporary or permanent account suspensions or bans in third-party games. ESHUB is not responsible for any such actions taken by game publishers or platform providers.
1.8 Intellectual Property
All content on the Website, including logos, text, graphics, software, and the underlying code of our products, is the property of ESHUB or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our intellectual property without our express written consent.
1.9 Disclaimer of Warranties
OUR SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ESHUB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
1.10 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ESHUB, ITS OWNERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR USE OR INABILITY TO USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (iii) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (iv) SUSPENSION OR BAN OF YOUR ACCOUNT IN ANY THIRD-PARTY GAME. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT IN QUESTION DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
1.11 Indemnification
You agree to indemnify, defend, and hold harmless ESHUB and its affiliates, officers, agents, and employees from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of our Services and products; (b) your violation of these Terms; (c) your violation of any third-party right, including any game publisher's terms of service; or (d) any fraudulent or illegal activity conducted by you.
1.12 Modifications to Terms or Services
We reserve the right to revise these Terms at any time without prior notice. By continuing to use our Services after any revisions, you agree to be bound by the updated Terms. It is your responsibility to review these Terms periodically.
1.13 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Insert Your Country/State], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through informal negotiation. If a resolution cannot be reached, you agree to submit to the exclusive jurisdiction of the courts located in [Insert Your City/Region].
1.14 Contact Information
For any questions regarding these Terms, please contact us at admin@eshub.xyz or join our Discord server for support: https://discord.gg/eshub.
2. Privacy Policy
2.1 Information We Collect
We collect information to provide and improve our Services. This includes:
Account Information: Email address, username, and password (stored securely as a hash).
Payment Information: We do not store full payment card details. Payment information (e.g., last four digits, transaction ID, PayPal email) may be logged for order verification and fraud prevention. All payments are processed by our secure third-party payment gateways.
Technical Data: To prevent fraud, abuse, and ensure the security of our products, we may collect your IP address, hardware identifiers (HWID), device fingerprints, browser type, and operating system.
Communication Data: Any information you provide when contacting support via email or Discord.
2.2 How We Use Your Information
To create and manage your account.
To process your orders and deliver digital products.
To provide customer support and respond to inquiries.
To communicate important service-related announcements.
To detect, prevent, and address fraud, security issues, and violations of our Terms of Service.
To improve our website, products, and services.
2.3 Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
Service Providers: With trusted third-party companies that assist us in operating our website, processing payments, or conducting our business. These providers are contractually obligated to protect your data.
Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to government authorities or law enforcement.
Fraud Prevention: We may share information with payment processors, financial institutions, or other relevant parties to investigate and prevent fraud or chargebacks.
2.4 Data Retention
Account Data: We retain account information until you request its deletion or we terminate your account for a violation of our Terms.
Financial Data: We retain transaction records for as long as necessary to comply with tax, accounting, and legal requirements (e.g., typically 7 years).
Support Tickets: Correspondence with our support team may be retained for up to 2 years to improve our service and train our staff.
2.5 Your Rights (GDPR & CCPA)
Depending on your location, you may have certain rights regarding your personal information, including: Access, Correction, Deletion, Objection/Restriction, and Data Portability.
To exercise any of these rights, please contact us at admin@eshub.xyz. We will respond to all legitimate requests within one month.
2.6 Security of Your Information
We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
2.7 Children's Privacy
Our Services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
2.8 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
3. Refund & Cancellation Policy
3.1 General Refund Policy (No Direct Refunds)
Due to the digital nature of our products, all sales are generally final. We do not offer direct monetary refunds to your original payment method once a digital product has been delivered or accessed. This policy is essential to prevent fraud and abuse of our services.
Delivered Products: Refunds are not available for digital goods that have been delivered to you, regardless of whether you have used them or not. This includes software access, license keys, and subscriptions.
Used Products: Refunds will not be issued for products you have successfully used, even if only for a short period.
3.2 Store Credit Policy
In certain circumstances, and at our sole discretion, we may offer you a refund in the form of store credit added to your ESHUB website balance. This credit can be used for future purchases on our website.
When Store Credit May Be Issued: This may be considered for extenuating circumstances, such as a widespread, prolonged technical issue caused by us, or as a gesture of goodwill in a unique support situation.
No Right to Store Credit: You acknowledge that receiving store credit is a privilege, not a right, and is not guaranteed under any circumstances.
Usage: Store credit cannot be exchanged for cash or transferred to another account.
3.3 Right of Withdrawal for Digital Products (EU Consumers)
In accordance with the EU Consumer Rights Directive (2011/83/EU), consumers typically have a right to withdraw from a purchase within 14 days. However, this right is forfeited for digital content if you have expressly consented to the immediate performance of the service and acknowledged that you lose your withdrawal right upon delivery.
By completing your purchase on ESHUB, you:
1. Expressly request the immediate delivery and access to the digital product.
2. Acknowledge and accept that you thereby waive your statutory 14-day right of withdrawal.
You confirm this waiver before finalizing your purchase by checking the box agreeing to our Terms and Policies.
3.4 Downtime Compensation
While we strive to maintain 24/7 uptime for our services, interruptions may occur due to maintenance, updates, cyber-attacks, or issues with third-party providers. Compensation, whether in the form of monetary refunds, store credit, or subscription extensions, is not guaranteed and will be evaluated on a case-by-case basis at the sole discretion of ESHUB management.
3.5 Chargebacks and Fraud
Dispute Resolution: You agree to contact us directly at admin@eshub.xyz or via our Discord server to resolve any billing issues before initiating a chargeback or dispute with your payment provider.
Consequences of Chargebacks: Initiating an unjustified chargeback or payment dispute is a violation of these Terms and constitutes fraud. If a chargeback is received, your access to all ESHUB products and services will be immediately and permanently terminated, your account will be banned, and we reserve the right to dispute the chargeback using any relevant evidence.